Shipping: $7.95 Flat Fate Shipping Per Order FREE for Orders over $99 Ships Within: 1 to 2 Weeks Expected Delivery: 1 to 2 Weeks
Special order items take an additional 7-10 business days. For expedited shipping, please contact customer service for a shipping quote and place the order by phone.
Warranty: Please contact our Customer Service department at 1-800-530-TAIL(8245) for assistance with warranty questions or claims.
Returns: You must have a return authorization number prior to sending your items back to us. You may log into your account and request a return authorization. Excluding some custom made pieces, virtually all of our hardware can be returned within 30 days of receipt even when free of error or defect, as long as it is within the original, unopened packaging. In this case, we charge a 25% restocking fee. Furthermore, if your order was shipped with free shipping, the $7.95 shipping subsidy will be deducted from your credit. After 30 day from receipt, items are generally not eligible to be returned. However, we will periodically make exceptions on a case by case basis, normally based upon whether we can persuade the manufacturer to take them back. Such returns made over 30 days after receipt will be eligible for store credit only. If you are placing a replacement order with us, of equal or greater value, you can request that the restocking fees be waived.
Any items that are custom made to order, special order, or have been discontinued by the manufacturer are not eligible for return. This includes all products made by Edgar Berebi, Jaye Design, Rocky Mountain Hardware, and other made-to-order brands.
Please contact our Customer Service department at 1-800-530-8245 for assistance with returns or if you have questions about our return policy.
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