Shipping & Returns
All orders under $100 are eligible for a $7.95 domestic flat shipping rate per order.
All orders over $100 are eligible for FREE domestic shipping.
Contact us for International or Expedited Shipping rates
In the case of manufacturer defects or errors on our part, we will cover all costs of the return or replacement of the products. If your order is received with damaged items, please be sure to notify us within 24 hours of receiving your order.
Excluding some custom made pieces, virtually all of our hardware can be returned even when free of error or defect, as long as it is within 30 days and in the original, unopened packaging. In this case, we charge a 25% restocking fee. Furthermore, if your order was shipped with free shipping, the $7.95 shipping subsidy will be deducted from your credit. Return requests for items 31 days and over, from the original date of receipt, can be requested for a store credit only. If you are placing a replacement order with us, of equal or greater value, you can request that the restocking fees be waived.
Any items that are custom made to order, special order, or have been discontinued by the manufacturer are not eligible for return. This includes all products made by Edgar Berebi, Jaye Design, Rocky Mountain Hardware, and other made-to-order brands.
To initiate a return or clarify our process, please contact our Client Services department at 1-800-530-8245. Returns can also be initiated by logging into your account. All returns must have a return authorization number issued by Client Services before they can be sent back.